Warranty Policy

At Diamond Home, we are committed to providing furniture designed with quality, comfort, and craftsmanship in mind. Our products are covered against eligible manufacturing defects under the terms of this Warranty Policy. This policy applies to Diamond Home products purchased through our official stores and website.

Furniture warranty4 Months

Covers eligible manufacturing defects in frames, joints, assembly, hardware, upholstery workmanship and mechanisms.

Foam warranty1 Year

Covers abnormal deterioration or failure of foam caused by a confirmed manufacturing defect.

Warranty Period

The warranty period begins from the date of purchase stated on the sales invoice.

Furniture Warranty – 4 Months

Diamond Home furniture is covered for 4 months against eligible manufacturing defects. This includes manufacturing defects related to:

  • Wooden or metal frames
  • Structural joints
  • Product assembly
  • Factory-installed hardware and fittings
  • Stitching and upholstery workmanship
  • Functional mechanisms supplied as part of the furniture

The warranty applies only where the issue results from a confirmed manufacturing or workmanship defect.

Foam Warranty – 1 Year

Foam used in eligible Diamond Home furniture products is covered for 1 year against manufacturing defects. The foam warranty covers abnormal deterioration or failure resulting from a confirmed manufacturing defect.

Normal softening, settling, compression, or changes in comfort level resulting from regular use are considered normal characteristics of foam and are not covered under warranty.

What the Warranty Covers

A warranty claim may be accepted where the product develops an issue directly resulting from:

  • Manufacturing defects
  • Structural manufacturing failure
  • Defective workmanship
  • Defective factory-installed components
  • Assembly defects originating from Diamond Home
  • Foam defects covered under the applicable foam warranty

Warranty coverage applies only when the product has been used under normal household conditions and for its intended purpose.

What Is Not Covered

  • Normal wear and tear
  • Damage caused by misuse, negligence, accidental damage, or improper handling
  • Damage caused during customer-arranged transportation or relocation
  • Damage resulting from unauthorized repairs, modifications, or third-party assembly
  • Scratches, dents, cuts, burns, punctures, stains, spills, or liquid damage
  • Damage caused by pets
  • Fabric fading, colour transfer, or damage caused by chemicals or unsuitable cleaning products
  • Exposure to excessive sunlight, moisture, heat, or humidity
  • Termite, insect, or pest damage
  • Water seepage or flooding
  • Natural variations in wood, marble, stone, fabric, leather, or other materials
  • Minor variations in colour, texture, grain, or dimensions
  • Fabric piling, stretching, wrinkling, or loosening caused by regular use
  • Normal softening, compression, or settling of foam
  • Clearance, display, damaged, or as-is products where the relevant condition was disclosed at the time of purchase

Final Decision on Warranty Claims

All warranty claims are subject to inspection and evaluation by Diamond Home.

The final decision regarding the approval or rejection of a warranty claim shall rest with Diamond Home management.

Delivery Damage

Customers are encouraged to inspect their furniture at the time of delivery. Where damage occurs during loading, transportation, unloading, or installation performed by Diamond Home or its authorized delivery team, the issue should be reported promptly.

Where responsibility for the damage is confirmed to be with Diamond Home, the company will arrange the appropriate repair or replacement without charging the customer for the resulting damage.

Warranty Claim Requirements

To submit a warranty claim, customers may be required to provide:

  • Original invoice or valid proof of purchase
  • Order number
  • Customer contact details
  • Product details
  • Clear photographs or videos showing the reported issue
  • Any additional information reasonably required for assessment

The product must also be available for inspection where required. Warranty claims may not be processed without valid proof of purchase.

Policy Updates

Diamond Home may update this Warranty Policy from time to time. The warranty applicable to a purchase will generally be based on the warranty terms applicable to the product at the time of purchase, subject to applicable law.

Need to make a warranty claim?

Have your invoice or order number ready, along with clear photos or videos of the issue, and our team will guide you through the next steps.

Contact us