• Diamond Supreme Home stands by the quality of its products and offers a warranty that covers defects due to faulty workmanship or materials. At Diamond Supreme Home’s discretion, we will repair or replace the defective product under the terms outlined in this policy.

• This warranty covers defects in materials and workmanship for the duration specified on the accompanying warranty card or product description.
• Diamond Supreme Home is not responsible for any additional expenses, including but not limited to transportation, installation, or labor costs. The company’s liability is limited to the price of the product only.

This warranty covers:

• Structural Failures: Such as broken frames, cracked wood, or metal joints.
• Excessive Sagging or Deformation: Beyond normal wear and tear (e.g., seating that sags more than 1.5 inches).
• Material Defects: Including splitting, cracking, or warping of wood, and significant defects in upholstery seams or stitching.

• Products subjected to misuse, neglect, accidental damage, or improper use in violation of the care instructions.
• Damage resulting from physical harm, including burns, cuts, stains, tears, or spills.
• Slight softening of cushions or minor sagging that is less than 1.5 inches.
• Personal comfort preferences or variations in fabric or wood grain.
• Damages caused by improper storage, including exposure to moisture or leaving items in direct sunlight for extended periods.
• Defects caused by using an unsuitable base or foundation that does not adequately support the furniture.
• Products still in their original protective packaging that have not been fully unpacked or set up.

• The value of furniture decreases over time. In the case of a warranty claim, the value is determined using a depreciation factor based on the product's age and the original warranty period.

• Depreciation Percentage = [(Number of Days Since Purchase) / (Warranty Period in Days)] * 100
• For example, if your product is 1,000 days old and the warranty period is 3,650 days, the depreciation percentage would be (1,000 / 3,650) * 100.

Disclaimer: Depreciation is calculated from the date of purchase to the date the warranty claim is issued.

• Ensure you have a signed warranty card or filled invoice.
• Claims without these documents may not be processed.
• Access the warranty claim form using the link: Claim Form.
• Complete all required details and submit pictures of the defective product.
• Your claim will now be in process.
• The claims team will contact you within 1-3 business days to inform you of the decision based on our policy and guidelines.
• If your claim is approved, a claim voucher will be issued to you.
• Coordinate with the authorized dealer to schedule the repair or exchange of your furniture.

Note: Always have your warranty card, invoice, and claim voucher available to avoid any complications during the claim process.